Terms and Conditions
Welcome to MagiQuest.com where you can find all your favorite MagiQuest merchandise to complete your MQ game experience. Please take a few minutes to review our Terms and Conditions. When you purchase products from us you are agreeing to the following Terms and Conditions.
MagiQuest reserves the right to update or modify their Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us.
Product Information
Most products on MagiQuest.com are also available for sale at each of our retail locations. In some cases, merchandise displayed for sale on our web site may not be available at some MagiQuest locations. The prices displayed on the web site may vary from store locations as well. The prices quoted on our web site are in U.S. Dollars and are valid and effective only in the U.S.
Shipping and Processing Fees
MagiQuest’s shipping and processing fee is intended to compensate our company for the cost of processing your order, providing you with the products you purchase and delivering them to you. We encourage you to review your order as the amount for processing will be included prior to checking out.
MagiQuest Guarantee
At MagiQuest we want to provide you with quality workmanship and a long lasting product that you will value and display for years to come. We are so sure you will be satisfied with your purchase that we offer a 100% money back guarantee.
Each MagiQuest Wand is pre-registered before it is shipped to the owner. Should you visit a MagiQuest location near you, please make sure to have your MQ Game Name applied to your wand by re-registering when you your purchase your game time.
Customer Assistance
The Master Magi at MagiQuest.com is available to help you with your order or answer any questions regarding our products between 7:30am – 3:30pm PST Monday through Friday. Please call 1-503-842-7001 should you need our assistance.
Standard Shipping and Processing
Destination Average Charge Arrival
In the 48 States the average charge is $11.89 using the standard 5 business day delivery.
From Alaska add $39.79 anticipating 5 business day delivery.
From Hawaii add $45.81 anticipating 4 business day delivery.
From the any of the U.S. Territories add $37.79 anticipating 7 business day delivery.
*All estimates above are based on an average package weight and may vary with each shipment.
* We regret that we cannot currently offer International shipping at this time. Please check back with us as we plan to provide this feature in the near future.
Sales Tax statement
Sales taxes on MagiQuest merchandise is charged for on items shipped to South Carolina only.
Return Policy
We take pride in the quality and craftsmanship of our products. Upon receipt, please inspect your purchase and notify us of any damage immediately. We will arrange for a prompt replacement. If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value within the first 30 days of receipt. You can return merchandise through the U.S. mail for a refund or replacement. Please note that this policy does not apply to the purchase of the MQ Online game.
How to Return and/or Exchange
To ensure that your refund is processed as quickly as possible, please follow these instructions when packing and sending your product for return.
Pack the product so that it won’t be damaged during the shipping process.
Include a copy of the packing list.
Send the product via a method that can be tracked. We will process your order upon receipt and are not responsible for items lost during shipping.
Sorry, postage and handling charges are not refundable.
All returns should be shipped to the following address:
MagiQuest
6260 Blimp Blvd. Building #76
Tillamook, OR 97141
Damaged or Defective Items
To return a damaged or defective item to MagiQuest.com, please contact our customer service team by email at
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or call customer assistance by phone at 503-842-7001. Once we receive the item, we will refund the price of the item and any shipping costs or applicable taxes. Refunds will be applied to the credit card used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to Magiquest.
Changing an Order
If an order has not been shipped upon checking it with the “order status” window, please call customer assistance at 503-842-7001 and we will do what we can to adjust your order.
ORDERING AND PAYMENT
Sizing Options
MQ TUNICS
When selecting a MagiQuest Tunic at MagiQuest.com, please note that the large tunic fits average youth sizes of 10-12. The small MagiQuest Tunic fits average youth sizes of 6-8. The side of each tunic ties providing additional adjustability. The back enclosure is Velcro ® from top to bottom. Made of 100% polyester fabrics. Dry clean only.
MQ BELTS
When selecting a MagiQuest Belt for your wand at MagiQuest.com, please note there are two size options, youth large and small. Each belt has a Velcro enclosure that offers minimal size adjustment. The snap closed pouch and wand holster are adjustable around the sides of the belt for repositioning. Both the Dragon Wand and the Classic Wand will fit the wand holster. This all fabric belt is made of 100% polyester fabrics. Dry clean only.
Item availability – Item availability will be noted should you try to order an item that is presently out of stock. Should an item be “out of stock” please check back later as we continually replenish inventory.
Order Processing
If you choose to order an item that is presently out of stock, the entire shipping and handling cost is charged on the first shipment. Any remaining shipments required to complete your order will not result in any additional shipping and handling charges. A detailed summary of item availability is provided in your shopping bag for your review.
Payment options
MagiQuest accepts the following forms of payment:
Visa
Mastercard
American Express
Delays
Orders are generally processed in 72 hours. If your order status shows displays that your order has not shipped and the merchandise is in stock, this could be the result of the following:
We were not able to process your credit card for approval.
Your credit card information could not be verified with the address you provided.
Your shipping address differs from your billing address and may require further verification in which case MQ Customer Service will try to reach you.
Please note that we would prefer each customer provide a phone number where they can be reached when you place our order strictly for use in resolving any questions that might occur in processing your order in a timely fashion.
When you place an order with Magiquest.com, you will are requested to provide an email address. We will send you a confirmation to the email address provided which includes your order number. Please keep this for your records. You may also call MQ Customer Service to check your order, 503-842-7001.
Inaccuracy Disclaimer
There are times that MagiQuest.com post information about our products that contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. We reserve the right to correct and update these inaccuracies, omissions and errors at any time without notice (including after an order has been submitted.)
